Emergency Response and Rescue Corps
We are committed to protecting your personal information and being transparent about what we do with it, no matter how you interact with us. That’s whether you want to work, volunteer or advocate for us, donate, buy goods, or use our services, want information, training or want to learn more about what we do.
Processing of your personal information is carried out by or on behalf of the Emergency Response & Rescue Corps (ERRC), registered as an NGO in Malta (V/O 503), whose headquarters is at Xewkija, Gozo. MALTA.
If you have any queries about our Privacy Notice, please get in touch with our administration team: firstname.lastname@example.org
We may collect and store information about you when you interact with us. For example, this could be when you:
When you interact with us on social media platforms such as Facebook, WhatsApp, Twitter, or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices.
We may obtain information about your visit to our site, for example the pages you visit and how you navigate the site, by using cookies. Please visit our cookies policy for information on this.
When you engage with us by phone, mail, in person or online, we may collect information about you (referred to in this Privacy Notice as 'personal information'). This may include your name, address, email address, telephone number, date of birth, job title and details of your education and career, why you are interested in ERRC, and other information relating to you personally which you may choose to provide to us.
Data protection law recognises that certain types of personal information are more sensitive. This is known as 'sensitive' or 'special category' personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person's sex life or sexual orientation.
Sensitive information will only be collected where necessary, for example, we may need to collect health information from you when you register for a challenge event or to deliver a community service as a volunteer or member of staff. Clear notices will be provided at the time we collect this information, stating what information is needed, and why.
With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services for use in a case study.
If you're aged under 16, you must get your parent/guardian’s permission before you provide any personal information to us.
We will use your personal information for the following purposes:
Our profiling and analysis activities can be broken into five categories:
We may combine the personal information you have given us with data obtained from external sources, such as the Office for National Statistics, to infer the likely social, demographic and financial characteristics, so we can tailor our communications and services to better meet your needs or the needs of others like you based on the insight we gain from the profile we build. We will not use the results of this data matching activity in a way that intrudes on your privacy or your previously expressed privacy preferences.
We conduct analysis of supporters by group, post code or particular area where supporters may be based. This is to ensure that campaigns or mailings are sent to those who will be most interested or likely to respond. This type of activity is not aimed at identifying specific individuals to target, but rather many individuals who may fall within a certain segment of supporters.
We may carry out research to determine whether an individual could be a potential major donor. We may use publicly available information from third party sources such as Google and Companies House, published biographies, and publicly available LinkedIn profiles. The type of information we collect can include:
We may also use profiling to produce short biographies of people who are due to meet with our leadership or attend an event that we may be hosting.
This helps our people to understand more about those we engage with, and their interests or connection to us.
As a registered NGO, we are subject to a number of legal and regulatory obligations and standards. The public naturally expect NGOs to operate in an ethical manner and this is integral to developing high levels of trust and demonstrating our integrity.
This means that we may carry out appropriate due diligence of donors, check donations and implement robust financial controls to help protect the charity from abuse, fraud and/or money laundering.
We may carry out background checks and due diligence on potential donors or anyone planning on making a significant donation or gift before we can accept it.
We may also ethically screen supporters to minimise risk of creating an association with an individual or group that conflicts with the standards we have set out in our overarching Terms & Conditions.
We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities, or other organisations as a result of giving your details to us.
We will only share your data for the following purposes:
We always aim to ensure that personal information is only used by those third parties for lawful purposes in accordance with this Privacy Notice.
We use technical and corporate organisational safeguards to ensure that your personal information is secure. We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Notice.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers, and contractors.
Our online forms are always encrypted, and our network is protected and routinely monitored.
If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partners. We do this in accordance with industry standards and do not store the details on our website.
However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.
We understand that additional care may be required when we collect and process the personal information of vulnerable supporters and volunteers. In recognition of this, we observe good practice guideline in our interactions with vulnerable people.
We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to six years after a particular transaction).
If you request that we stop processing your personal information for the purpose of marketing, we may in some instances need to add your details to a suppression file to enable us to comply with your request not to be contacted.
In respect of other personal information, we will retain it for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the Information Commissioner’s Office.
We may, on occasion decide to use the services of a supplier outside the European Economic Area (EEA), which means that your personal information is transferred, processed and stored outside the EEA. You should be aware that, in general, legal protection for personal information in countries outside the EEA may not be equivalent to the level of protection provided in the EEA.
However we take steps to put in place suitable safeguards to protect your personal information when processed by the supplier such as entering into the International Data Transfer Agreement and Addendum. When we transfer your personal information and process it in the United States, we do so in accordance with the International Data Transfer Agreement and Addendum. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
Data protection legislation gives you the right to request access to personal information about you which is processed by the ERRC and to have any inaccuracies corrected.
You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.
If you wish to exercise these rights, please complete the Personal Information Request Form while providing any additional information that is relevant to the nature of your contact with us, as this will help us to locate your records.
You can send us the documents via email: email@example.com
We will respond within 30 days, on receipt of your written request and copies of your identification documents.
If you would like more information, or have any questions about this policy, to make a formal complaint about our approach to data protection or raise privacy concerns please contact the ERRC Admin Team: firstname.lastname@example.org
If you would like to make a complaint in relation to how we have handled your personal information, please follow our Complaints Procedure. If you are not happy with the response you receive, then you can raise your concern with the Malta Council for the Voluntary Sector :
Malta Council for the Voluntary Sector
Volunteer Centre, 181, Melita Street, Valletta, VLT 1129, Malta Tel: +(356) 2248 1110 Email: email@example.com
MCVS Gozo Office
MCVS Office, Malta Enterprise, Ta’ Dbiegi Crafts Village, Triq San Lawrenz, L-Gharb Tel: +(356) 2155 3977
Alternatively, you can visit their website.
We are registered with the Malta Council for the Voluntary Sector’s Office as a Data Controller under number VO503.
Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.
Organization that operates in the humanitarian field. Namely, Ambulance Service, First Aid, Life Guarding and Health and Safety training, Disaster Response, Civil Protection etc.LEARN MORE